6 Causes of rejected car insurance claims - Share Insurance

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6 Causes of rejected car insurance claims

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Insurance is indeed an option to help ease the burden when an accident occurs. But unfortunately, not everyone understands the important things related to the process of submitting an insurance claim so that it can be the cause of a car insurance claim being rejected.


Every insurance policy owner must understand the conditions that ensure that their claim is approved or not. And generally, all of these conditions have been listed in the insurance policy so patience is needed to really understand what things are guaranteed in the policy.

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Because the language used in this insurance policy is quite standard and uses legal language, most people feel reluctant to learn it when given a clause the first time the agreement is given.

This is often not understood by the policy owner so that when submitting a claim, it will be rejected by the insurance company because it is considered not in accordance with the agreement stated in the insurance policy.

So what are the common things that can be the cause of your car insurance claim being rejected? Here ombro informs 6 common causes of car insurance claims being rejected.




1. Past the time limit set for filing a claim.


The reason for the first car insurance claim is when the claim submission is made after passing the predetermined time limit for filing a claim. The insurer generally provides a period of 3 x 24 hours after the incident for management in submitting a claim.

If it has passed the deadline, the insurance claim will be rejected. Therefore, moving the filing of a claim shortly after the incident can reduce the possibility of the claim being rejected.




2. Damage that occurs is not included in the risk of insurance coverage


The second cause of car insurance claims is that the damage that occurs is not included in the risk of insurance coverage. This is an important point that must be considered. for every car insurance owner.

As a car insurance customer, you must carefully read the insurance policy along with the risks insured. Understand the explanation of all the guaranteed risks and things that are not guaranteed.

As for example, the damage that occurs is the initial damage before the car is insured. If the car has been damaged before being insured, it can be ascertained that it cannot be claimed, or if the claim will be rejected.

Ignorance of the damages that can be covered by insurance can cause car insurance claims to be rejected.




3. Incomplete claim documents and files


The third cause of car insurance claims is incomplete / lacking documents and claim submission files. Yes, before submitting an insurance claim, you must complete all the insurance claim submission documents that have been set out in the insurance policy such as a photocopy of the insurance policy, a photocopy of a valid driver's license and STNK, as well as a claim submission form that has been filled out and signed.

In some circumstances, several other documents may be required such as a certificate from the police and as well as photos or video recordings of the incident.

Documents and files for submitting car insurance claims that are incomplete, not fulfilled or accidentally forgotten by one document, it is likely that your car insurance claim will be rejected. Therefore, try to always prepare in advance the documents needed so that the application process can be faster and claims can be accepted.





4. Violation of the law


The fourth cause of the car insurance claim was a violation of the law at the time of the incident. Yes, events accompanied by violations of the law can be the cause of insurance claims being rejected.

For example, at the time of the incident, the policyholder used an expired driver's license so that it was considered that he did not have a driver's license or when driving drunk. Unlawful behavior while driving and accidents can generally be the cause of car insurance being rejected.




5. Intentional and manipulated damage


The cause of the car insurance claim in the fifth place is that the damage that occurred was intentional and manipulated damage. Although it can be said that there are not many, sometimes there are insurance policy owners who deliberately damage their vehicles and even manipulate data or events with the aim of getting reimbursement from the insurance company.

This damage caused by intentional and manipulated can certainly be the cause of the car insurance claim being rejected. For example, deliberately crashing his car into another car or deliberately hitting his car to the ground.

When the insurer checks and finds any manipulations, or sees irregularities from the damage caused to your car, it is likely that your car insurance claim will be rejected




6. The policy is not in the waiting period or is inactive


The reason for the sixth car insurance claim is when the insurance policy is in the waiting period or when the policy is no longer active.

The waiting period in the insurance policy is a certain period after the policy is issued. Generally, this waiting period is 1 month long after signing the clause. Meanwhile, an inactive policy (lapse) can occur due to certain circumstances.

If there is damage and the policy is at this time, generally the insurance company is not willing to pay the insurance claim.

Hopefully useful, also read other articles.

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